The accessibility persona spectrum and intellectual disability

persona 300The accessibility persona spectrum is a great reminder that accessible design is not niche; that accessible design includes everyone, not just people with a disability.

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How to improve Mailchimp

Mailchimp recently asked me to fill out a survey about how it could be improved.

Where to start!? The temptation was to flood them with a long wishlist of things I’ve identified since I started using Mailchimp. But that would have taken ages, and the longer the list, the more likely the Chimpsters would be to ignore it. (Am I kidding myself that they are really going to listen to me?)

So I honed my list down to four Mailchimp improvements that would really really make my life easier. Here they are.

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A/B testing: get your whole organisation involved

A or B?You’re running regular A/B tests. You’re getting invaluable insights into what really engages your audience. You know there are insights that other teams could use, and you don’t want your results to be buried in monthly reports that nobody reads.

How can you make sure your colleagues – and your managers – know about your amazing, insightful test results?

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Does Mailchimp’s send time optimisation work?

If you have ever scheduled an email in Mailchimp, you may have noticed the option ‘let MailChimp optimise send time for maximum engagement’. This is the Chimp’s ‘send time optimisation’ function. Seems like a great idea. But does it work? I ran a couple of tests to find out. Here are the results.

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5 digital personas your communications must engage

You’ve seen the advice to develop ‘personas’ for segments of your audience. Maybe you’ve tried to work up some personas for your non-profit. If you found the process difficult and the results sketchy, consider these five personas. Right now, they’re looking at your website and social media feeds and wondering whether – and how – they should engage with you. Continue reading

Evaluating social media reach: two pitfalls to avoid

The data you use to evaluate your organisation’s social media strategies are important: they are the lens through which you view the success or failure of different strategies. So it’s important the measures you use are accurate, reliable and fit for purpose.

There are two pitfalls in particular that you need to avoid when measuring social media reach over time. To illustrate these pitfalls, consider the following example for an imaginary organisation wanting to evaluate the impact of a new social media strategy on its Facebook reach.

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